Shipping & Returns

We ship nationwide via The Courier Guy. Orders are delivered to all major cities, suburbs and most outlying areas across South Africa.

• Standard nationwide delivery: flat rate of R99.
• FREE delivery on all orders over R799.
• Free collection available at Jubilee Mall only.
• Tracking link sent via email and WhatsApp once your order ships.

• Processing: orders are packed within 1–2 working days.
• Delivery: 2–5 business days from dispatch.
• Orders placed on weekends or public holidays are processed the next working day.

Due to the personal nature of fragrance products, we only accept returns on items that are unopened, unused and in their original packaging. Returns must be requested within 7 days of delivery.

Approved refunds are processed back to the original payment method within 5–10 working days of receiving the returned item.

If your order arrives damaged or you've received the wrong item, please contact us within 48 hours of delivery. Email a clear photo of the item and your order number to support@vybecosmetics.co.za and we'll arrange a replacement or refund as quickly as possible.

Our team is here to help. Reach us on WhatsApp at 067 345 1114 or email support@vybecosmetics.co.za.