Question 1

How much is delivery?

Accepted Answer

Standard nationwide delivery is a flat R99 via The Courier Guy. Enjoy FREE delivery on all orders over R799. Free collection is also available at Jubilee Mall only.

Question 2

How long does delivery take?

Accepted Answer

We deliver nationwide via The Courier Guy. Once dispatched, orders typically arrive within 2–5 business days. Orders are processed within 1–2 working days.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major South African debit and credit cards, Instant EFT and SnapScan via our secure payment gateway. WhatsApp orders can be paid via EFT or card link.

Question 4

How does the reseller program work?

Accepted Answer

Start with 5 perfumes for R500. Street includes 10 for R950, while Boss includes 20 for R1,800. Larger packages provide a better wholesale rate per bottle. Visit our Reseller page for full tier details.

Question 5

Do you offer wholesale pricing?

Accepted Answer

Yes. We offer tiered wholesale pricing for resellers and bulk buyers. Visit the Wholesale page or message us on WhatsApp for a custom quote.

Question 6

How long do VYBE perfumes last?

Accepted Answer

Our oil-rich blends are built for long wear — typically 6–10 hours depending on your skin chemistry, climate and the specific scent.

Question 7

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking link via email and WhatsApp. You can also log in to your account to view order status at any time.

Question 8

What is your returns policy?

Accepted Answer

Unopened, unused products in original packaging can be returned within 7 days of delivery. Damaged or incorrect items must be reported within 48 hours. See our Shipping & Returns page for full details.

Question 9

How do I contact support?

Accepted Answer

Email us at support@vybecosmetics.co.za, message us on WhatsApp at 067 345 1114, or call 012 004 0188. We respond within one working day.

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